modeling
Atender ao cliente adequadamente é um dos grandes desafios corporativos da atualidade. Isso porque os produtos e mesmo os serviços estão comoditizados, isto é: é muito difícil gerar uma vantagem competitiva e entregar um valor percebido superior à concorrência para seus clientes. Neste contexto, desenhar um fluxograma de atendimento ao
Beaucoup d’entreprises sont soucieuses de la bonne gestion de leurs processus de production ou de fournir les meilleurs services. Cependant, quand il s’agit d’après-vente et des procédures de gestion des réclamations clients, il y a parfois de la négligence par rapport à ces pratiques importantes. Des clients
modeling
Antes de explorarmos em detalhes o fluxo de processo do Service Desk baseado no ITIL, vale relembrar o que é o ITIL. Desenvolvido originalmente pelo governo britânico na década de 1980, o ITIL — sigla para Information Technology Infrastructure Library — foi criado com o objetivo de documentar boas práticas, estudos de
Before diving into the ITIL Service Desk process flow, let’s take a moment to revisit what ITIL is. Originally developed by the British government in the 1980s, ITIL—short for Information Technology Infrastructure Library—was created to document best practices, case studies, and guidelines for IT service management. Its
modeling
Flowcharts are essential tools for visualizing processes, making them easier to understand, analyze, and improve. They use standardized symbols to represent actions, decisions, data, and more—providing a clear picture of how tasks and operations flow from start to finish. Whether used in software development, business operations, education, or engineering,
Kanban est l’une des techniques utilisées par ceux qui emploient des méthodologies dites agiles. La technique Kanban est née au Japon pour gérer des inventaires et des chaînes de production. Elle permet de travailler sur un système “juste à temps” dans lequel le produit ne sera mis à disposition
modeling
La notation BPMN 2.0 est-elle encore un mystère pour vous ? Dans quelques minutes, cela va changer ! Dans cet article, vous découvrirez tout ce que vous devez savoir sur le Business Process Model and Notation : comment l’utiliser pour cartographier des processus métier, les principaux symboles de BPMN 2.0
modeling
¿La notación BPMN 2.0 sigue siendo un misterio para ti? ¡En solo unos minutos, eso va a cambiar! En este artículo descubrirás todo lo que necesitas saber sobre el Business Process Model and Notation: cómo utilizarlo para mapear procesos de negocio, los principales símbolos de BPMN 2.0 y
modeling
A notação BPMN 2.0 ainda é um mistério para você? Em poucos minutos, isso vai mudar! Neste post, você vai descobrir tudo o que precisa saber sobre a Business Process Model and Notation: como utilizá-la no mapeamento de processos de negócio, os principais símbolos da BPMN 2.0 e
modeling
Is BPMN 2.0 notation still a mystery to you? In just a few minutes, that’s going to change! In this post, you'll discover everything you need to know about Business Process Model and Notation: how to use it for business process mapping, the main BPMN 2.
Artificial intelligence is transforming businesses by automating routine tasks, enhancing decision-making with data intelligence, driving cost savings, revolutionizing customer experiences, and creating new revenue streams. Companies across industries are leveraging AI to increase efficiency, reduce errors, and gain competitive advantages in an increasingly digital marketplace. Key Takeaways * AI automates routine
Want higher conversion rates, predictable growth, and happier customers? A structured sales process is your key. Especially in today's tough market, it's a strategic necessity, not a luxury. Companies leveraging a clear process consistently outperform those that don't. This article unpacks a complete solution-based